New phone needs new sim card

[Tbausr]

I dropped my phone and got the replacement phone now.  But I need a new sim card, where can I buy?

[hairbag1]

@Tbausr 

try your existing sim in your new phone to see if it survived the crash. You might not need a new sim if it works.

[Handy1]

@hTideGnow  I got that much , but sim card should still be fine .

[hTideGnow]

Hi @Handy1  OP dropped the phone 😞

[hTideGnow]

hi @Tbausr we don't recommend to buy from PM online as it might takes 3 weeks to get the sim

but if you want to do so, you can login My Account and buy sim there 

[Handy1]

@Tbausr  take SIM card out of old phone and put it in the new phone 

[Tbausr]

thanks. 

But can't I buy from PM website directly? isn't it better?

[hTideGnow · Accepted solution]

hi @Tbausr 

Buy a PM physical sim card form Telus or Koodo store or via Amazon:

 Telus or Koodo store https://www.publicmobile.ca/en/on/pick-up-SIM
Amazon.ca https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/

Then message support agent and ask them to help to update your account with the new sim card:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437