New number today but appears to have already been assigned

[richbb]

Just registered, activated and paid for 2 new accounts today.

One works just fine, the second xxxxxxxxxx does not.  Someone

else answers the number so it appears that I have been assigned a number

already in service with someone else??

Have tried it several times with the same result.

What is the solution?

Thanks

Richard

edited by computergeek541: phone number removed

[RosieR]

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@richbb wrote:

Thanks -tried that and it now works.  Thanks for your coments.

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Hi @richbb always good to know that a fellow customers issue/problem is resolved.  Yay!

It would be nice if you go to the reply that helped you the most and click ‘Accept as Solution’ on the response. It helps people find answers more quickly and communicates your appreciation to the people who helped you.  Thanks in advance.

Have a wonderful day

Aloha

RosieR

[computergeek541]

@hTideGnow 

Not rebooting the phone couldn't make incoming calls to be directed elsewhere.

[richbb]

Again, your reply is appreciated.  Changed my number and it is now working.

Thaks everyone for you help

[esjliv]

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@richbb wrote:

Just registered, activated and paid for 2 new accounts today.

One works just fine, the second 289-698-4679 does not.  Someone

else answers the number so it appears that I have been assigned a number

already in service with someone else??

Have tried it several times with the same result.

What is the solution?

Thanks

Richard

---

@richbb just making sure...did you activate the 2 accounts by using a different email? Each account needs it's own unique email.

[richbb]

Thanks -tried that and it now works.  Thanks for your coments.

[fujiyama]

You can change your number in SelfServe every 30 days. Even right after activation you are allowed one number change, so I would suggest trying that. 

BTW @richbb you revealed the 289 number to everyone online now, so it would best that you change it 🙃

[Anonymous · Accepted solution]

 @richbb : I think you'll need to change the number. Maybe pick a new one that has never been assigned. That would be newer area codes with new prefixes under it. We all like to have what looks like a normal local number but I've quite enjoyed not getting junk calls or collectors or whatever. And you might even find a pretty cool number under them. Unlike all the cool numbers are long since taken in older area codes.

[hTideGnow]

Did you try reboot your phone?

not sure if this online activation help is useful:

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en 

You might want to open a ticket with Mod:

To open a ticket with mod, click on the Bubble or directly at : https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Enter your question in SIMon. Follow the prompts until you reach the Contact Us button,

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437