New customer

[Chef5223]

I paid my subcrition and thougt my phone was esim compatible but was not . I bought a sims card but my account is not letting me continue becsuse it says esim not compatible get support 

Do i need to cancel that subscition and do a new on and how do i do that

 wont let me go further

[slusagm]

from your screenshot, look like it is an Android phone , what phone is that?

[hTideGnow]

hi @Chef5223 

did you message support?

As said above, they can help to setup the esim for you and send you the QR code (and what phone you have?)

if they really cannot do it, then you can ask them for refund.  Please submit ticket by message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chef5223]

How do i cancel a new subsciption because i cant set up esims 

[BKNS27]

@Chef5223 

You will need to contact a CS_Agent by typing in Submit a Ticket on the Chat bubble for an agent for the refund and help you continue with the activation and switch to the SIM.

Just curious what is the make and model of your phone because there are eSIM compatible phone but the system indicates that it is not.

[Chef5223]

Already got new physcal sims card just want cancel the esims so i can finish setting up my account 

[hTideGnow]

hi @Chef5223 check with support agent, they can send you the eSIM QR code or suggest to change back to physical sim

Please submit ticket by message agent 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437