New customer with incomplete porting

[Les112]

Hello,

I am struggling to port over my phone number. I confirmed with my provider the transfer, and am able to make outgoing calls. My correct number displays. The network shows as public and the phone number is correct, however I am unable to recieve incoming calls. I have restarted, removed SIM, and restarted network. Please assist

[CSA_PM]

@ Les112
An agent is already reviewing your ticket. Please check your Community account inbox (you may refresh the page or log out/in) and respond as soon as possible.

[Les112]

It's been 12 hours without reply from the customer service agent- I tried the forum in case that brought them out into teplying

[BKNS27]

@Les112 

Sounds like you need assistance from a CS_Agent:

https://widget.telus.tiia.ai/libs/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&lang=en&toggle=fals... 

[kevinau1127]

Same case for me as well.

Public mobile team could you please assist, thank you.