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New billing cycle

Dantastic
Good Citizen / Bon Citoyen

Seeing that ports are incomplete, existing accounts with our former providers will be still active. What happens if issues don't get resolved and plans enter a new billing cycle on under our former plans???

3 REPLIES 3

Dantastic
Good Citizen / Bon Citoyen

I can't cancel my old plan or else porting my existing number would fail as we would need it to be active in order to work, and I can't use my old SIM card as it no longer has an active network.

 

Smiley Mad

Depends:

 

- prepaid plans no refunds

- postpaid/monthly usually refund unused portion of the month


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

Dantastic
Good Citizen / Bon Citoyen

@Luddite wrote:

Depends:

 

- prepaid plans no refunds

- postpaid/monthly usually refund unused portion of the month


yes, unused portion of the month is refunded. but what good is that if the old sim card no longer works?