New activation, only can make outgoing calls, but can't receive calls, can't make and receive msgs

[ranan]

Walmat helped me to port from Fido, but I only can make outgoing calls, can't receive calls and texts. Then I called Fido, they told me that my Fido account is not canceled yet. They said it should be the issue from porting. What should I do to fix this? thank you.

[will13am]

---

@RobertQc wrote:

---

@ranan wrote:

Walmat helped me to port from Fido, but I only can make outgoing calls, can't receive calls and texts. Then I called Fido, they told me that my Fido account is not canceled yet. They said it should be the issue from porting. What should I do to fix this? thank you.

---

If you just ported, it takes some time, every hour or so remove your battery / restart your phone. It can take time on your first port over and there can be weird issues for a short period of time.

If the issue continues you may have a partially completed port but most often ports just take a bit longer. One of the moderators can take a look, see if they need to do something to move it along.  Click this to send them a message

I know it can be a little frustrating to wait but send a message to the moderator team and include your name, account number and/or phone number and pin number and they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)

For more information about contacting a moderator Click Here

Robert, the port was submitted 4 days ago.  That is way too long for it to not complete.  

---

[RobertQc]

---

@ranan wrote:

Walmat helped me to port from Fido, but I only can make outgoing calls, can't receive calls and texts. Then I called Fido, they told me that my Fido account is not canceled yet. They said it should be the issue from porting. What should I do to fix this? thank you.

---

If you just ported, it takes some time, every hour or so remove your battery / restart your phone. It can take time on your first port over and there can be weird issues for a short period of time.

If the issue continues you may have a partially completed port but most often ports just take a bit longer. One of the moderators can take a look, see if they need to do something to move it along.  Click this to send them a message

I know it can be a little frustrating to wait but send a message to the moderator team and include your name, account number and/or phone number and pin number and they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)

For more information about contacting a moderator Click Here

[KMG]

I would try restarting your phone to see if that works.

Other than that, I don't think there's anything left to do but wait for the Moderator Team to respond.

[ranan]

Hello, I ported 4 days ago. I have contact Mod team yesterday, but no response so far. Is there any way I can fix it by myself? thank you.

[KMG]

How long ago did you port over?  Sometimes it takes a day or so for everything to be working properly.

If the problem persists, you should contact the Moderator Team and have them look into the port.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437