New activation. Still no service

[J418]

It's been 17 hours since changing to public mobile from rogers and i still have no service. I can't make calls or texts or use data. However I can receive them. My profile online shows my new sim number and my iPhone shows public mobile under eSIM but at the top of my phone it shows SOS only. I tried a network reset too and still nothing. 

[J418]

Support sent me a new eSIM. After activating it, it seems to have solved the issue. Thanks for the suggestions. Appreciate it. 

[J418]

I've tried that too. 

[Handy1]

@J418  Is this iPhone ? If so make sure “turn on this line “ is toggled on 

[J418]

Tried that too. No luck. Took out old SIM card. No luck. Shows eSIM is on the phone but says no sim at the top. Tried network reset. Tried toggling setting for cell settings. No luck. Public mobile says I should be able to make calls and use data while my number is ported from rogers but I have nothing. Just wifi works. 

[Chrissyrioux12]

Restart the phone usually will adapt to new provider 

[Haziq]

I had a similar issue, I switched yesterday from Freedom and ported my number over. On my iPhone it says no sim and zero bars, but I can make calls and use data. I also reached out via message to support and am waiting. 

[J418]

Thanks. I did do both of those suggestions. I'm waiting to hear back from the private message. Just thought I'd try the community. 

[Handy1]

@J418  Sounds like a sim provision issue , please 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send private message to support .

send  a  private message   To CS_Agents

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437