New account

[Quesnela]

There was an error when activating my account, it says to contact customer service. Apparently easier said than done

[Chalupa_Batman]

What error did you get? Were you using the app to sign up?

To submit a ticket, start with the chatbot at the bottom right corner.

Or the following link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[OlivierR]

You can contact customer support by creating a ticket you will have to interact with the chat bot to create one here the instructikns to do so! https://www.publicmobile.ca/en/on/send-us

[hTideGnow]

hi @Quesnela 

you can contact support by submitting ticket.   please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

But were you using the app to subscribe?  if you have not yet used  the app, you need to download the app and complete the activation.

and you were activating esim or physical?