New account phone no not active

[linnettr]

Phone shows public mobile as the service but no phone no. 

If I try to log on to my account from a PC, I get message "We’ve noticed you have an active Public Mobile service and would like to confirm your full access" It then tells me it sends a text to the phone but I cannot see it.  

Similar from the app. 

How do I get the phone setup correctly?  

[tonisage]

That's good to hear. Manyatime, a phone reboot solves some of these issues too am

[linnettr]

I don't know if support did anything  in the background but after struggling:

I restarted the phone again then left it alone for about two hours. After that I rebooted again and then it showed the phone number and I could make calls and receive texts. I can now log in to the account and make calls.

[tonisage]

Reach out to the CS here, https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

@linnettr 

use this link to message Customer Support. Watch the little envelop icon on top right side of page will be highlighted when they respond to you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437