New account, number transferred but sim not active

[Vee40]

Hi all,

During the phone number transfer portion of the sim activation process an error occurred, and I had to contact my current provider to make the number transfer go through. Within seconds of the call ending my old sim was no longer active, I inserted the public mobile sim and it was recongized by the phone, but only on H+ speed.

One hour later the phone is not receiving calls on my transferred number and the data speed is still H+

Is there any way to "refresh" the account or sim?

Update an additional 30 minutes have passed and 5G has appeared by speed is only about 80Mbps and calls are going straight to voicemail (previously the caller heard ringing until the call dropped).

Ideas? 

[Vee40]

Thanks for the reassurance. It took a while but service eventually began.

[hTideGnow]

HI @Vee40 

the port can be another hour or more after you said yes to port to your old carrier

and you can make outbound calls?

check with Porting support team, they can help.  I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call