4 hours ago
I ported from FIDO last night and confirmed via text that I wanted to port my phone number. This morning, the Public Mobile app shows my account is active (and the FIDO app says my acct is close). But on my phone, no cellular connection.
How can I get this fixed?
Solved! Go to Solution.
3 hours ago
iPhone. The eSIM appears in my settings with an IMEI2 number and the ICCID number corresponds to the SIM Card Number listed with my account.
3 hours ago
Thanks, @Sansan. I submitted a ticket and am awaiting a private message in response.
3 hours ago
is this iPhone or Android?
did you check if the PM esim is enabled?
3 hours ago - last edited 3 hours ago
Hi, if you are not able to receive phone calls or texts messages. Use the chatbot to create a ticket for public mobile to fix it for you. Sorry about that.
If chatbot doesn't work, use the link below.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
3 hours ago
DANG IT. I meant to say, "*no* connection to Public Mobile network," not "now connection to Public Mobile network."
4 hours ago
eSIM and now connection to Public Mobile network. Tried with and without FIDO SIM installed. No FIDO service. Rebooted phone. (I accidentally clicked your post as the Solution. I meant to reply.)
Still having problems....
4 hours ago
@Sansan I'm using an eSIM and have restarted the phone multiple times. I have tried with the FIDO SIM installed and with it removed. I reset the cellular network. Still no joy.
4 hours ago
Did you activate physical SIM card or eSIM? Any connection with Public mobile?
If you have your Fido Sim card, try to insert in your phone again. Any Fido service?
Maybe try a reboot of your phone.
4 hours ago
Hi, did you restart your phone? If you have a physical SIM card remove and replace.
Also, reset the phone networks if that doesn't work.
If no go, use the chatbot or chat bubble to seek further assistance from Public Mobile agent.