New Sim not registered on network

[Kharnett]

Hi purchased new phone and picked up a sim card from Koodo cause I didn't want to wait for snail mail. Went through all steps and set up new number. On the app everything says account active. But sim won't register on network. Son in law put his sim in the phone and works fine. Put mine in his and says not registered. Do I need a new sim? 

[BKNS27]

@Kharnett 

Did you resetting the network settings and reboot your phone by powering off then back on?

[hTideGnow]

hi @Kharnett 

a16 will work here, so it is a not a device issue

it is the account setup.  If you have gone through using the app to enter the sim card number, then just ask PM support agent to help.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage    

[Kharnett]

Yes it an galaxy a16

[Kharnett]

Yes that is correct

[Phil_Adelphus]

@Kharnett   Just to clarify, the sim you picked up was a Public Mobile sim?  Is the phone brand new?