New SIM card

[Maple_gest8]

Just received my new SIM card.  However, after entering the SIM card number it shows the number was already in use.  I can't continue to activate my subscription.   Please tell me what should I do now?  Thank you 

[Maple_gest8]

From Public mobile 

[BKNS27 · Accepted solution]

@Maple_gest8 

Where did you purchase your PM SIM? You should return it to the place of purchase and ask for a new one.

[hTideGnow]

hi @Maple_gest8 check the number again 

and put the sim card in the phone and test.  Maybe you clicked enter once already and it accepted 

if not, ask PM support to confirm, maybe ask them for replacement card

you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage