New SIM Activation

[dreamboats]

Hello ! I got a new SIM for my daughter but its not getting activated inspite of the charge already going through and the email confirming that 'Im all Set'. For some reason , the activation text is not coming throughon the new number I selected. Any suggestions as we need to start using it ASAP. Thanks

[Dunkman]

@dreamboats 

Did you try to reboot your phone? The email should include the QR Code for the eSIM. 

Here is some informaiton:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Important-Update-eSIM-QR-Code-Now-Include...

https://www.publicmobile.ca/en/ab/get-help/articles/esim-faqs

[Yummy]

Did you create PM account?
Does it say Active?
Do you have ANY service?
Does your phone state provider as PM?