New Plan can't kick in as planned today

[MarkHo]

I am supposed to switch to the $120, 3 months 6GB (total) plan today. I thought I was proactive to tag a moderator in Jan to fixed a glitch in the system so that I can switch to the new plan smoothly today. The auto paid by credit card did not charge the full amount by the system and my number is suspended. Very Franstrated. I sent a request to a moderator this morning hopefully it wil be fix today.

[MarkHo]

Problem finally solved, phone works again. Thanks @Shazia_K for making it happpened.

[MarkHo · Accepted solution]

Thanks, just responded to your email. Hopefully it will be fixed shortly.

[Shazia_K]

Hello @MarkHo, 

I have replied to your message a while ago, please refer to it. 

Thanks,

Shazia

[MarkHo]

It has been hours and I still don't have a reply. I setup auto paid just to avoid issues and still having service discoonected. Please........Help.....Moderator(s).

[Chaos_Scorpio]

this will be a quick fix for the mod once they see the msg. you'll be on your new plan soon 🙂

[Chaos_Scorpio]

duplicate ... delete

[MarkHo]

Thanks for the advise

[SusanC]

To help speed up your request, make sure you include your phone number and pin number in your pm to the moderator (or send it now if you didn't).  I had a similar issue and they fixed it quickly.

[CaNuCk07]

@MarkHo  If you;'ve already sent a PM to the moderators they'll take care of it shortly im sure!  jsut sit tight and you shold be good!