New Phone

[katherinedaley]

I ordered a phone last week and I haven't received confirmation that it's coming. 

[softech]

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@7094252680 wrote:

I ordered one on march 24th still haven't got it.

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@7094252680   March.?  You ordered a phone?  That was too long ago and it likely lost 

Please open ticket with PM support and confirm the order status

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question.  Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[7094252680]

I ordered one on march 24th still haven't got it.

[hycm53]

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@katherinedaley wrote:

I ordered a phone last week and I haven't received confirmation that it's coming. 

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Did you receive order confirm email? PM won't send tracking number, but member of this community wrote that you can use UPS app that using your address to check your order. 

[softech · Accepted solution]

@katherinedaley   I guess you checked your credit card and PM took the money already?  

Check your inbox again, check the spam folder and maybe the order confirmation is there?

Usually phone delivery is within a week or two.  Please message PM support and ask them to confirm the order and the delivery:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there