02-10-2022 03:27 PM
Hi there, i bought a refurbished phone and got an email saying it was delivered but I haven't received my phone...
Solved! Go to Solution.
02-10-2022 07:21 PM
Also, PM will lock/blacklist the phone if you didn’t get the phone.
02-10-2022 07:21 PM
Do you know who is supposed to deliver it? Canada Post or courier?
Do you have standard mail box, community mailbox, etc.? Couriers these days just toss parcel at the doorstep and run away so you might be victim of porch pirate.
Talk to the agent to get (if you do not have it) tracking number and follow up with the delivery company.
02-10-2022 06:30 PM
File a claim for Canada Post to investigate and private message a CS_Agent with your order number.
02-10-2022 03:35 PM
@jterpstra wrote:Hi there, i bought a refurbished phone and got an email saying it was delivered but I haven't received my phone...
Check the tracking to determine where it was delivered. If PM requires your signature and you were not at home at the time of delivery. Your package may be at the local depot. Did you received a delivery slip on your door or mailbox?
02-10-2022 03:33 PM
Normally they are delivered after signing. Ask for that proof from the delivering instt.
If this is not you, contact support agents via chatbot or by sending a direct msg to CS_agent.
02-10-2022 03:30 PM - edited 02-10-2022 03:30 PM
HI @jterpstra
How long have you waited since the email said it delivered?
Just open a ticket with PM Support and provide them the order number and ask them for a tracking number or ask them to track for you.
Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:
If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437