New Phone - Issues transferring eSim

[Snowtins]

Upgraded my iPhone, have been a public customer for years. Trying to go through the eSim transfer process, get to the point where I need to verify via text. MFA text never arrives on new phone or old. Calls/Text still work on my old phone (eSim active) but cannot get any Eversafe verification codes. eSim transfer process never prompts for email verification, I have reset the network settings on both devices, attempted with devices on airplane mode etc. Code never arrives. 

[Snowtins · Accepted solution]

Was reading other posts and found a solution... buy a new eSim via the app. Silly that it took a $5 purchase to resolve the issue, but w/e all is working now. 

[hTideGnow]

hi @Snowtins 

is your old phone still fully functional? voice call works and data works?

try click Didn't Receive code or Resend code and see if you have Send Email or Send voice message option (with send voice message, call yourself using another phone to retrieve Voicemail)

but if you still unable to get the code and hence unable to login the PM app on the new phone to purchase eSIM, you will need to ask PM agent to help.  

Submit an Expert Messaging ticket (Please use the same Community login you are using now.  If you get stuck with the login or 2FA code, then use a different email address to create another Community account and submit the ticket with this new account):   https://expert-messaging.publicmobile.ca/guest/chat/
          At the Chat, type "Submit Ticket", then type "Connect Agent", and type "Connect Agent" again.  Then login to open ticket
Support agent will reply within 2 to 4 hours.  You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca

Remember: Support hours of operation: 9 AM to 10 PM ET