@hairbag1 wrote:
@MotoGoGo wrote:
Not sure this is the right sub for this .....
Ordered a new phone from Public last week. Shipped via UPS (Canada Post ??) Checked shipping status - UPS website shows two attempted deliveries - yesterday and the day before. There were no attempted delivery tags at the door. When I click 'change delivery' on the UPS tracking site it asks for the tracking number again (odd since it's on the page where I'm clicking 'change delivery'). and at that point the tracking number comes up as 'invalid' and suggests using the delivery notice number which doesn't exist at this point. I'm a bit stumped.
Start with the easiest...check with your local Canada Post office and see if they can initiate a track. I thought that PM used Canada Post for their delivery...but could be either.
@MotoGoGo
As mentioend, the first thing to do is determine which shipping company was used to ship the package. Canada Post cannot help with shipments from UPS. Also, Public Mobile has used various carriers in the past that I know of includding Canada Post, UPS, Purolator, TForce Final Mile (Dynamex), and Intelcom.
As for if this package was sent by Canada Post, I very much disagree with going to the local post office. For one, from the information that you've seen, delivery was attempted twice already, and Canada Post does not try multiple times for delivery. That almost entirely rules out that your package was shipped using Canada Post. Also, you've already mentioned that you tracking using the UPS website. Although there are regions where UPS does not deliver packages themselves to (they might hand off to Canada Post), that isn't the norm. But let's assume that your package was sent by Canada Post, in which the best assistance you could receive would be from Canada Post customers service over the phone or at canadapost.ca.
