New ESIM please! Help!

[EddieH1]

Hello,

 I just referred a friend and helped him to subscribe to a new plan, but I accidentally installed the esim to my phone, can the support team please deactivate the current esim and re-issue a new one please?

Thank you, waiting online here

[hTideGnow]

hi @EddieH1 

to reach CS team ,  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage       

[EddieH1]

Sorry, ignore my previous reply, just realized you answered my questions already.

one last question- how do we reach the PM customer service team here?

[EddieH1]

Thank you! He installed the app and logged in to purchase a new esim, it costs $5? Can it be waived for this case?

[hTideGnow]

hi @EddieH1 

please DO NOT remove that esim, you need it for login 2FA

you need to install the app on the friend's phone, login, get the 2FA sms code via your phone  Then go to Account page, Purchase sim card and buy eSIM there

only after your friend's phone is all setup with the new eSIM, then you can remove the wrong esim on your phone

Your friend can try asking PM agent for reimbursement of the esim after, but since it was install less than 15 days, it is up to them to decide to reimburse or not

[EddieH1]

Hello,

Can Customer service team help with the issue please?

Thanks 

[EddieH1]

Thanks!

Is it free for my friend to purchase esim as well on his phone?

To make it more complicated, I used my phone with Rogers esim to refer him and accidentally installed his PM esim that’s meant for him, how do I deactivate the esim on my phone?

[Dunkman]

@EddieH1 

You should be able to do this yourself.  The wait times for CSA seems like 1-2 days this weekend

On your phone, login into your PM account via pM app.  Then you will need to purchase an eSIM.  It should be a free purchase since you already had an eSIM before. After purchase, your account eSIM should install on your phone. 

On your friend's phone, download the pM app, login into their account.  Then purchase eSIM also. That should install the eSIM on your friend's phone.