New Account suspended, cannot pay or access ro account

[Robert65]

This morning I changed my Line from Virgin to Public Mobile.

unfortunatly, my account is suspended.

when I call 611, to pay with the registered crédit card, it is asking me for a PIN code which I never set. I tried the basic code; 1234, 0000, etc. Not working.

When I Try to access the account via app or computer, it is not working and saying Forbidden A1.

what  can I do?

[softech]

@Robert65 we saw this before with some activation. . You need. PM support to sort this out for you :

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there