New Account Payment Issue

[ljeanner]

RESOLVED - I entered my payment voucher manually in my account and all is good now. 

Hello, I activated my SIM and used a payment voucher to pay for my plan. However, when I go into my account it says my plan expired March 1st, but I just activated it! Also, in payment history, there is no transaction shown. What happened to my voucher payment and how can I fix this? Thank you!

[cellphoneuser1]

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@ljeanner wrote:

Thank you. For some reason when I activated, it did not accept the voucher. But when I re-entered it in my account and submitted it went through. So all is good now.

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Vouchers don't always work immediately. It can be a few hours before it accepts it.  

[BKNS27]

@ljeanner 

Great! 

Sometimes when you make a payment, you need to logout then back in for it to update. Also you may want to power off your phone then power back on so it activates your account.

[ljeanner]

Thank you. For some reason when I activated, it did not accept the voucher. But when I re-entered it in my account and submitted it went through. So all is good now.

[BKNS27]

@ljeanner 

There is a standard blurb that states that indicates that your account is suspended on the day of your renewal.

On your Self Serve account under Payment History there should be a debit column amount for your plan and a credit column with your payment. There should be Available Funds of $0 and your next Payment Due date with your next payment amount. It may take a day for your payment to show up on your account.

I was confused too when I joined.