Network not working in my kid's watch

[elox]

Hello. I ordered a sim card and subscribed to a plan. The network doesn't work in my kids watch. I tried the sim in my phone to be sure it was not defective, and worked in it. I know that you cannot refund the sim card, but can you please refund the plan? Thank you!

[hTideGnow]

hi @elox 

kids watch might not have all the bands needed for PM.  And in your case, likely the watch missed the required bands

you can try to ask PM for a refund because the activation didn't work.  

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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