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Network not available

Njoshi
Good Citizen / Bon Citoyen

Today I noticed I am unable to make calls. The network bars on the top shows greyed out, as in no service. 

I am in Markham and at home. So, this should not happen.

I tried to insert the sim in another phone, same problem.

I tried to toggle with airplane mode, same issue. No network

Checked my sim# with my account, no issues here.

Does anyone know what is going on here?

FYI - I just have opened up a ticket. 

11 REPLIES 11

thanks @Njoshi  for reporting back.  Let's hope this is a stable one this time

Njoshi
Good Citizen / Bon Citoyen

I have my service back

Jennifer908
Great Neighbour / Super Voisin

Thanks for the update!

and @Jennifer908  , I read it again, these are the affected cities: 

Markhamd, Scarborough, Durham County

So, from the city list, sound like it is south markham and east Scar area with the issue

HI @Jennifer908 

I checked the Bell forum, it is an issue with Bell network over there and affected Telus customers (since Telus uses Bell)

Some said only a small area in Markham is affected, not the entire city of Markham

Jennifer908
Great Neighbour / Super Voisin

Same here - Markham. Unable to make/receive calls or texts. Since about 3:15pm? Wonder if it’s affecting all of Markham (L3P, Markham Village area), as Telus grey outage seems closer to Unionville…

Phil_Adelphus
Mayor / Maire

There is a known outage in Markham according to the Telus outage map

https://www.telus.com/en/outages 

Njoshi
Good Citizen / Bon Citoyen

So maybe it is area wise issue?

MysticVeil
Great Neighbour / Super Voisin

I'm also in Markham and I have no network for at least 4 hours by now. 

TOJenX
Great Neighbour / Super Voisin

I'm in Haliburton and my signal can sometimes be spotty, but not usually for more than a couple of minutes. It's been at least a few hours since I noticed I have no service.

EDIT: Just submitted a ticket. Service comes in at one bar, then disappears, then comes back, then disappears again. It's been like this for a while now.

EDIT 2: I use the Bell network for my work phone and that phone doesn't have a signal, so the issue with Bell extends well outside Markham and into cottage country.

 

 

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