07-04-2023 03:32 AM
Hello, I have been asking for help about my phone that has been a problem for 1 month now.
I cannot use it properly ,Important calls I cannot make the calls would not go through most of the time.
If I do finally get connected and speak with anyone on the phone it stops working within 5 minutes the people on the other end cannot hear me anymore and eventually business or family have to hang up.
When I try to call out it would be calling with no sound then it ends the call or it would be busy or a message will say "Network cellular cannot make voice calls" So its very frustrating and it is paid for I have been with Public mobile for years now. Even texting sometimes message says "Waiting to connect" which is so odd. Very frustrating trying to make an urgent call from the store and phone won't work. It is important to be able to stay in contact with family and important calls. PLEASE HELP.
Solved! Go to Solution.
07-15-2023 11:33 AM
@sobu Telus and PM has some issue with Winnepeg area and you need VoLTE to work well, and your phone Moto One is NOT a VoLTE compatible version
But you haven't answer where you got your phone from? Moto One has different region variant, so which one you got ? if it s a non-US version, it could be a phone incompatibility issue
And an important test, change the Preferred network type or network mode to 3G only or WCDMA only and see if it works
Also, try to see if you can get a friend with another phone and test your sim card there
For network, PM is as good as Telus. so, any of your friend in your neighbourhood is a Telus or Koodo customers? Ask them how well their voice service is
07-15-2023 11:16 AM
I have the same issue. I did remove the Sim card and waited. I did reset Network settings. I did go to a Phone Tech and also a Telus Store. Both checked the Sim and phone and told me it's a Network problem and that Public Mobile is known for that issue. Been with Public Mobile for years and now Network is a problem can't receive any calls and was told it goes straight to voicemail and I cannot even listen to voicemail because the error message is "Network cellular not available for voice calls" the frustration of seeing that all the time now. I cannot call out and if I'm lucky and the phone is able to finally connect it stops working in the middle of the short conversation, the person on the other end hears Static they say,then they cannot hear me, they are just constantly saying hello!hello!. until the call is ended. The text messages sometimes go through and other time it's waiting for a connection.. The next step if nothing changes is to look for another provider. However, I did like the deal from Public Mobile that's why I have been with them for years (a long time customer)but I'm missing very important calls from family, friends and business.My phone is fine it's their Network that everyone seems to have an issue. Public Mobile needs to work on that before losing yet another customer.
07-06-2023 05:20 AM
@sobu where did you get the phone from? Moto One Action has different region variants.
The US version should be compatible on PM network but the non US version could have some compatibility issues as it had less compatible bands. You might have the incompatible one. Check the phone About screen and give us the exact version number
But try to get a phone from friend and test the PM sim card there. It is an important step to determine if it is a phone problem
On your own phone, moke sure you have the latest OS update.
And try to change the preferred network to 3G only or WCDMA only yet? Test if it helps
You might also want to Reset the phone to Factory Default as well and test. If you are doing that, you can backup your data and phone setting. But after reset, DO NOT rush to restore your data. Instead,test using your phone for couple days first. And test using both 3G Only mode and other network modes
If noting works, message support and ask them to reprovision your sim and account once. and hope it helps. Message them here:
07-06-2023 04:39 AM
Thanks for the replies, my phone is a Motorola One Action. I don't have another phone to check the Sim. Obviously there is network problem with Public mobile, when will they fix this major problem?
07-04-2023 06:32 AM
what kind of phone do you have? brand and model?
did you try PM sim card in another phone? maybe it is a device problem?
But try these:
07-04-2023 04:26 AM
Try the following reboot phone, reset network settings, reinstall SIM card, try SIM card in another unlocked phone. Also try setting your preferred network on your phone to 3G.
If problems continue contact an agent:
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
Keep an eye on the envelope icon in top right hand corner for a reply from the agent.