Network/Account/SIM

[JD_Oh]

I bought a Public Mobile SIM card from Telus today since I need to setup my phone ASAP.

I tried going through the process with the app, but it's trying to finalize the process by sending me a code to my new phone number, but it's not connected to the network, because the process is not finalized, because I can't finalize the process, because I need the code...

You get the idea.
Please help ASAP

[computergeek541]

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@JD_Oh wrote:

Solved with Rodrigo

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self solution removed

[JD_Oh]

Solved with Rodrigo

[Handy1]

@JD_Oh  You in the maritimes I’m in Halifax and still got power but it’s flickered few times and the wind has certainly picked up . GO AWAY LEE !

[JD_Oh]

That's a nice thought, except when a HURRICANE is about to hit your door eh?

[Janii]

He was switching providers and I think he did but it was awhile ago and I don’t remember much but know it was messy situation and he got everything sorted out afterwards! 

[BKNS27]

@JD_Oh 

Did you put the new SIM in your phone and wait to verify the 2FA code with Roaming Data enabled?

[BKNS27]

@Janii 

Did you friend ask for compensation for the lost service? 😉

[BKNS27]

@JD_Oh 

Patience is key when dealing online with a CS_Agent.

[Janii]

Yes, what they said! It’ll take awhile for an agent to respond, it happened to my friend. If I remember… overall, it took about 5 to 6 days to get his issue resolved.  At this present moment, you’ll have to wait; I understand it’s frustrating but someone will speak to you soon. 

[Handy1]

@JD_Oh  There closed right now but maybe if you don’t get a reply by noon tomorrow give them a little nudge and ask what’s the next step 

[DDM69]

Unfortunately it sometimes takes a while to get a reply.  Hopefully they are still available and get back to you soon.  Not sure if they work around the clock.

[JD_Oh]

I have not one, but 2 instances of tickets where:

    1. The agent greets me, says they will help me with the issue, they just need additional info
    2. I respond within 5 minutes of that message with the requested info
    3. Nothing.
    4. I reply "Hello?", "Anything else you need", etc
    5. Nothing.

Here's the kicker: It's the same agent.

What the heck do I do?

[JD_Oh]

No, there is no option to "Did not receive the code". It just keeps trying to send it to the phone which I can't activate.

Entering the wrong code 4 times just kicks me back, and restarts that impossible loop

[will13am]

@JD_Oh , support always verifies the legit account owner before interacting with a customer.  It is standard practice.  Are you able to use the did not receive code option to bring up the option of receiving the code via email?  I don't know it if is still possible, some customer used to say that entering the wrong code a few times will trigger the option to send code to email.  

[JD_Oh]

Additionally, no one is helping me in Customer Service.

Started 2 conversations, and the agent never replied once after I provided all of the info he requested.

In both instances, asked for additional info, sounded all nice and helpful. Bam, never cared of my issues.