Need to set up "My Account"

[Lauren_Ollsin]

Need assistance in setting up "My Account"  for autopay.   Created community account.  

What next steps are needed?

[hTideGnow]

Hi @Lauren_Ollsin do you have a My Account setup yet?  you need to setup auto payment there.

if not, please open ticket with PM CS agent , they will help with My Account setup

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dabr]

@Lauren_Ollsin   The self serve account is created at the same time as you activate a new number unless you activated previously with a retailer like Walmart or London Drugs in which case you would now need customer to create My Account for you.  Submit a ticket via this link if you never created your own self serve account:  https://urlshortner.tiia.ai/XZxMjt

edit:  actually are you activating a new number with PM?  Then as long as you have your PM SIM and a CC or Debit Visa, you can activate your account here:  https://activate.publicmobile.ca/

[softech]

@Lauren_Ollsin you need to login to My Account, then go to payment page, manage payment method to enable Pre-authorized payments there

https://selfserve.publicmobile.ca/en/account/payment/manage-card-summary

[Handy1]

@Lauren_Ollsin  

Legend  features

Change plan / update cc /auto pay

Account #/ change # port

sign in to self serve and make sure auto pay on or update cc