Need to restart porting

[MY20250102]

Hi, I missed responding YES to porting approval from my previous carrier. Please restart the porting process. Thanks.

[CSA_PM]

Hello

Thank you for your patience.

Was the issue resolved?

[hTideGnow]

hi @MY20250102 

were you able to talk to talk to porting team? what did they say?

or if not, please submit a ticket using the link above

[MY20250102]

I just ported over to public mobile today. I can now make outbound calls and access data. However, all incoming calls go straight to voicemail. Please help, thank you.

[hTideGnow · Accepted solution]

hi @MY20250102 

sometimes you put in the old sim back, reply Yes and it will still work even you missed the 90 mins

but if you like, call PM support team and they can help.   I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage