Need to reset my password

[Wezah3]

Need to reset my account password and tried doing that but asking me for ‘my father’s birth year’ which i never registered. When i put it in, it was incorrect. Is there another method to reset the password? What else can i do?

[Dunkman]

@Wezah3 

If the reset password is not working, you will need to customer service agent (CSA).

You will need to contact customer service agent (CSA):

https://www.publicmobile.ca/en/on/chatbot.  

Type: I can't login.  Follow the prompts to submit ticket.  

CSA may ask a few questions to verify account ownership and then should be able to help you. Response times can take a few hours.  Check your private message inbox (envelope in upper right corner of website).