Need to redo my phone number transfer

[nathan_riley]

@CS_Agent I did not reply to my old provider in the 90 minutes (Lucky Mobile).  I need to redo the transfer request.

[Yummy]

@esjliv  Thanks. Updated my advise.

But getting help can still be done through two ways: ticket and direct mail to agent. Ticket is preferable, though.

[esjliv]

---

@Yummy wrote:

To Contact CSA-agent there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

---

@Yummy  - did you know this link NO LONGER shows the 2 methods to contact csa? This was changed with the May 2023 updates. It just shows ONE, Chatbot...then how to check messages for a response.

[nathan_riley]

Yes, please share!  Thanks so much!!!!

[esjliv]

@nathan_riley you can try calling the Telus porting phone number, which we are not supposed to post here. So, check your private messages I will send it to you there.

[Yummy]

Contact agent for further assistance:

You are talking to customers like yourself. Agents do NOT monitor nor accept requests through this forum.

To Contact CSA-agent there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+) Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private messaging might take longer.

Watch for envelope in top right corner of Community page. It will show Number of unread emails.