02-06-2023 06:45 PM
Hi,
My credit card, which I used to pay my son’s monthly plan, was hacked and I had to cancel it. I want to add my new credit card number to my account, but I forgot my password. I tried to get a new one, but the email to reset my password never arrived after several attempts.
I opened a ticket, but was asked for my PIN, which, as it turns out, I have also forgotten.
Is there any way to do a reset from your end to let me enter my new credit card number? Or do I need to set up a new account?
Many thanks,
Geoff Gander
Solved! Go to Solution.
02-06-2023 06:49 PM
@GeoffGander- If you do not know the PIN, CS agent will use other means to validate your identity. Do not attempt to create a new account.
02-06-2023 06:46 PM
@GeoffGander If you reset password and still can’t get in ask support help you regain access
Getting support / submit ticket
Or while your already here and logged in the community
Watch for reply top of page to the
Right ( envelope image )
02-06-2023 06:46 PM
@GeoffGander since you cannot reset the password yourself, please open ticket with PM support and they will assist
1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.
Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"
2. if you have problem with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there