Need to change password

[GeoffGander]

Hi,

My credit card, which I used to pay my son’s monthly plan, was hacked and I had to cancel it. I want to add my new credit card number to my account, but I forgot my password. I tried to get a new one, but the email to reset my password never arrived after several attempts. 

I opened a ticket, but was asked for my PIN, which, as it turns out, I have also forgotten. 

Is there any way to do a reset from your end to let me enter my new credit card number? Or do I need to set up a new account?

Many thanks,

Geoff Gander

[abTest · Accepted solution]

@GeoffGander- If you do not know the PIN, CS agent will use other means to validate your identity.  Do not attempt to create a new account.

[Handy1]

@GeoffGander  If you reset password and still can’t get in ask support help you regain access 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[softech]

@GeoffGander   since you cannot reset the password yourself, please open ticket with PM support and they will assist

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there