Need public mobile to resend port request

[Decimal]

I did not receive the text from old provider, so they did manual override but after the 90 minutes.  I sent message to CS_Agent yesterday asking but no reply.  I tried telephoning the port support number but message said to call back “in regular hours”, without saying what are the regular hours… how long do I have to wait to use my phone?  It has been 16 hours since port in

[BKNS27]

@Decimal 

I would assume it is the same as CS_Agent hours 9:00am to 10:00pm EST.

[HALIMACS]

@Decimal  

So the port wasn't completed - mostly that's due to a number of reasons.

In order for that to have occurred, you would have had to do/ensure the following:

1. input your prior provider Account number in the activation portal here at Public Mobile
2. ensure your prior provider account is still active
3. keep your prior provider SIM card in your device
4. await the Port Authorization Request from them
5. reply YES to that text within 90 minutes of getting it
6. THEN, replace their SIM card with the Public Mobile SIM card.

Did you do all the above steps?

If not, then waiting for the port team to begin their operating hours really is your only option.

[kb_mv · Accepted solution]

@Decimal I would try calling again after about 9 am EST. Also submit another message to customer service at the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437