Need help to transfer my phone after activation

[KarinaLeon]

I tried to transfer my phone number during activation, but it failed. Now I need to transfer after activation and still failing. 

[KarinaLeon]

ok, thanks a lot for the clarification, this is kind of confusing. A company with no direct costumer support

[computergeek541]

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@BKNS27 wrote:

@KarinaLeon 

We are all members helping other members so there are no PM staff on this public community forum.

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Currently, there is Public Mobile staff actively monitoring the Community message forum on most days.

[BKNS27]

@KarinaLeon 

We are all members helping other members so there are no PM staff on this public community forum.

[hTideGnow]

hi @KarinaLeon 

who helped you? a Public Mobile CS agent or just a friend?

let's confirm with PM agent, submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[KarinaLeon]

I asked for porting during activation but it failed. The person that helped me with the activation asked me to get a new phone number and then do the transfer after activation, this is where I am right now. What a mess you guys have in the process, not easy at all, specially with no "real time" response.

[hTideGnow]

hi @KarinaLeon 

did you ask for porting during activation?  if you did ask during activation, then yes, you can call the porting team using your old carrier sim card

[KarinaLeon]

I have not asked to port the number after activation yet, do I need to put the SIM of my old company before calling the porting team?

[hTideGnow]

hi @KarinaLeon 

if you already submitted the porting request, the porting team can check and advise.   I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call