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ok, thanks a lot for the clarification, this is kind of confusing. A company with no direct costumer support

I asked for porting during activation but it failed. The person that helped me with the activation asked me to get a new phone number and then do the transfer after activation, this is where I am right now. What a mess you guys have in the process, n...

I have not asked to port the number after activation yet, do I need to put the SIM of my old company before calling the porting team?