Need help !! system changed my phone number

[Angusm88]

Was confused - logged in to check data usage , my account popped up with a question asking it to be activated , and  it was asking me  for a new plan even though I didn’t want to change one . Now it is showing I have subscribed to 2 plans , have a new phone number emailed to me , and how is it possible to have an account with one name with TWO phone numbers set up? I can find no trace in my account now from my former phone number or even payments . Please help or direct where I can get help from. This new system seems to be glitching —-

[esjliv]

@Angusm88 - do you manage any other public mobile accounts? Or have a computer that someone else would use to log into their account? Or gesh, I wonder what happened here.

Did you transfer or port over from another provider? If so, maybe your port failed and public mobile assigned a temporary/new number?

Your description of what happened is strange. Please advise back here what customer support agents are telling you of what happened, it is curious.

[Handy1 · Accepted solution]

@Angusm88  Please message support and explain what’s happened 

Message support directly
       

• while your already here and logged in the community you can send a private message   To CS_Agents click >>>here.<<<