Need help logging into my mother's account

[mikeahn]

Hi there, I'm trying to help my mother log into her account so that she can pay for the outstanding phone bills. Her account has been temporarily suspended at the moment, and she doesn't remember her password on the account. (tried using the "forgot password?" option, she doesn't remember the answer to it so we got locked out from it) Please let us know how we can resolve this issue so that we can make payments ASAP.

Thanks in advance.

@Moderator_Team

[NDesai]

@mikeahn You will need to send a private message to the Moderator_Team with the account info and they will reset from their end.

More info on contacting mods:

Spoiler

How can I view my private messages between myself and a Community Moderator?

• Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

• Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information

• In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

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