Need help activating with Public Mobile?

[Jeremy_M]

Hey Community,

If you have any questions or issues when activating an account with us, please reply to this topic with your question or issue, and our awesome Community members and moderators will be able to assist you.

Note: Please do not share any personal account information in your reply

Thanks,

Jeremy

[dwill]

Hi I am getting an error at the credit card step for both my AMEX and Visa cards. Can someone assist? 

I'm also trying to port my number from Fido.

Thanks!

[Rockdaddy22]

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...

[Signup]

Hi I just created an account and ported my number from Fido, for the $120 fall promo. On the final screen it said "Sorry, your account activation has failed. Please visit our online community at...." My Fido sim stopped working and I put in the public mobile sim and it sends me a text saying sorry your plan doesn't include talk, and when someone sends me a text it says sorry your plan doesn't include text. I have tried logging into the account but it says "Sorry your login attempt has failed". Can someone please help me

[desmho]

I made a thread on this but I thought I may as well try to post in here.

Hi,

I have an issue with porting my number from Wind. I ported my phone over 2 days ago. I was able to get public mobile LTE. I am able to send/receive texts and make phone calls. However, I am unable to receive phone calls.

I was notified that I inputted a wrong PIN number during the initial setup. I subsequently filled out 'contact us' form with the correct PIN number from wind. This was also confirmed by wind's customer service. They notified me of my account number and PIN which would enable Public Mobile complete the port. Again, I have filled out that form under 'contact us' with the new information.

I was wondering if someone could look into my situation for me to double check that everything from Public Mobile's side is updated.

Further, I did the same mistake for my Dad as he is also porting his number over.

Many thanks in advance. I hope someone can help me with my mistake.

[Rockdaddy22]

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...

[Kosh]

Hi, I've created an account, choose my plan anbd  put in my credit card number. The credit card got charge. But the sim card won't activate. It keep saying no sim card. I've put it in 2 unlocked phones . Also i've choose the 10 day plan; so this is costing me money

[Rockdaddy22]

I suggest you guys start your own threads tomorrow morning. These post get lost to easily.

[evelee5215]

Hey @Shazia_K

Are you able to help me with my incomplete port from Rogers?

I have some service on the PublicMobile sim (no incoming text callling), and my rogers sim is still active(yikes still paying for that plan currently)

I kind of looked most of the responses over, I think I need the help of a mod to push the port through.

Eve

[toybrand]

Hi,

Im in a sinilar situation as well. I've ported my cell phone line last Wednesday, but since then I've been unable to recieve calls, it goes straigh to voicemail. I've been able to make calls and recieve data on my phone.

I've read from various posts that this is most likely an issue with an incomplete port. Tried sending a message to pm and also completed a form to request support. So far, nothing.

[wisdom114]

I was on Fido and my phone was unlocked. I registered for PM and activated the SIM and paid the fee. No problems.  But when I  got my PM SIM and inserted it, I am getting an invalid SIM error.

I emailed tech support yesterday and still havent got a response. I am kinda annoyed that this seems to be a recurring problem and PM still hasnt resolved this issue for many users

[Shazia_K]

Hey @Simon4s, 

I'm sorry about this.

I had sent you back a reply due to having an incomplete private message from you, the port has now been requested please allow at least 2 hours for the port to complete. 

Thanks,

Shazia

[Simon4s]

Hi @Shazia_K,

Just following up with this since its past yesterday afternoon. Maybe I have been lost in queue. I sent you the information you asked for in your last private message but it hasn't been read yet.

Thanks!

[Philosoraptor]

Same issue as FTham. After submitting payment information to finalize order, I get 404 - timeout error. Now it won't accept my SIM card number.

[FTham]

Try to activate sim card with the $120 /90days plan.  Failed on the last steps.  Try to do the activate process again but say sim card is invalid.

Need help

[Natedmd]

I've attempted to sign up and got a server error; since then I've had no account, no porting, no service, no response to two posts here nor a PM. Despite the charge has gone through on my credit card.

It doesn't look like I'm alone; if you're being overwhelmed because of the promotion, then fine - that's understandable.  But what's not understandable is this complete lack of communication. If it's going to take a few days to get to things, tell me. If I need to register again, send me a new SIM so I can do so. If you have different instructions for different types of activation problems, tell us.

Right now, I've received nothing except a -$120.00 charge. Like I said, I'm OK waiting for you to catch up if that's what you need to do, but I'm not OK with you not telling me anything. If you don't want to communicate with me, I'm more than happy to issue a chargeback and I'll take my buesiness elsewhere.

[evelee5215]

Hey everyone!

I just ported my number over from Rogers. I'd thought the activation didn't work at first because it told me "Your activation request has failed. Please contact Public Mobile for help." 

But then I got kind of curious and stuck the PublicMobile sim in my phone to test the size and the network works. There is data and outgoing calls.

It seems that incoming calls are still going to my old Rogers sim (its kind of cool to have 2 lines but the Rogers acct is still active-and charging me out the butt Yikes!) 

Just some additional info:

I havent recieved the text from PubMobile that "your port was successful" 

Data and all calls working on Rogers sim, incoming texts too

Data and outgoing working on PubMobile sim, no incoming texts or calls

I am able to login to PubMobile Selfserve acct

I've gone over most of the incomplete port tickets and it seems I need a Mod to help me port properly and close my old acct. So @Shazia_K

Thanks again

Eve:)

[skwarek]

@Shazia_K Thank you for all your help. My port finally went through.

will try Phone #2 today or tomorrow.

[GordS]

Geat news @Shazia_K I got the account created. Now how do I get the plan changed from just talk and text to the promo? I tried to do it but it said it wouldn't take effect unitl Nov 12th. Can you do this from your end?

I don't see a way to forward the mail I sent to you regarding my son's activation so I pm'ed you a copy and pasted version. I hope that will work.

Thanks

[Saray_O]

Hi there @phaedrus, 

I'm really sorry we were not able to solve your issue earlier. We are receiving an unusually high number of messages lately. 

I have activated your account with the $120 promo plan! Could you reboot your phone? 

Let me know if you need anything else 🙂 

**Edit: I forgot to mention that you can now try creating a new Self Serve account! 

[phaedrus]

Hi @Mary_M @Shazia_K @Saray_O

It's now been four days since my activation failed, no mechanism of getting into the self-serve account and the CC has been charged. There seems to be absolutely no feedback in terms of what's happening, any idea of ETA of when the issue will be resolved, if the issue of registration that caused the failure in the first place is now fixed.

Can someone please shed some kind of light on this? Can we expect to get any response or should customers look to dispute the CC charge? Can someone atleast have the courtesy of a brief response?

thanks,

[Shazia_K]

Hey @GordS, 

Can you try creating the self-serve account using the link I sent you earlier? 

For your son, can you please forward back the message in regards to him? 

Thanks,

Shazia

[GordS]

Hi @Shazia_K I just rec'd a call from Dianne in tech support re: the open ticket. My wife's phone now has service. Calling/text is OK but it's saying I need a data add on to access the web and I still can't get into her account. Also, please look into my last pm because my son, who I set up on another account, is also without service. Thanks.

[Shazia_K]

hey @Simon4s, 

I see your private message, please allow a short time, I will get to yours before the end of this afternoon. 

Thanks,

Shazia

[Simon4s]

@Shazia_K

Hi,

Just following up with my email from a couple hours ago. Still waiting for my number to be ported from koodo to PM. Could I get an ETA if available? Sorry for the rush and Thanks!

[marymm88]

Hey @Shazia_K I just PMed you!  Thank you 

[Shazia_K]

Hey @GordS, 

Can you have your wife to power cycle her phone? 

Thanks,

Shazia

[Shazia_K]

Hey @marymm88, 

Yes, please send it back 😉

Thanks,

Shazia

[marymm88]

@Shazia_K

Hi Shazia, thanks for helping out with the activaiton of the service.  However, like other users I am also unable to receive incoming calls.  I am porting from Rogers.  I've sent you a PM earlier do you want me to send it to you again?

Thanks

[phaedrus]

I am still waiting for a response to my PMs to the mods following a failed activation. Could someone please help the activation go through?

[Shazia_K]

@GordS, 

I'm sorry about this! 

Please allow a short time, I am working on this right now. 

Thanks,

Shazia