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10-31-2016 03:58 PM - edited 01-04-2022 01:08 PM
Hey Community,
If you have any questions or issues when activating an account with us, please reply to this topic with your question or issue, and our awesome Community members and moderators will be able to assist you.
Note: Please do not share any personal account information in your reply
Thanks,
Jeremy
Solved! Go to Solution.
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11-27-2016 11:53 PM
You are too late for the special $40 plan. You needed to activate it by Nov. 20th.
More details about your activation probably are necessary for anyone to try to help you here.
Hopefully it will work itself out.
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11-27-2016 11:22 PM
Hello,
Please help me with the following. I bought the sim card before the Nov 20th deadline. How do I sign up for the 40$ deal?
Additionally, I activated the sim on a regular plan for $42 and I can't seem to activate it cleanly. It tried to send a text message or something to activate the sim card but keeps saying "failed". I can't receive any calls and I can't send text messages.
Could you please help with this?
Thanks.
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11-27-2016 05:12 PM
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11-26-2016 03:37 PM
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11-26-2016 03:18 PM
I activated my account last Monday and ported my number from Rogers. I am able to use data receive some texts and make only outgoing calls. I created a topic already in another thread asking for Mod help but have not received any. It's almost been a week and I would like to know what I need to do please help @Saray_O
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11-26-2016 01:22 PM
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11-26-2016 01:18 PM
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11-26-2016 01:06 PM
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11-26-2016 11:20 AM
@xinglingling Yeah I sent a ticket as well but still nothing. I have no old account number as this is a new account.
I'll see what happens. Sucks though as the contract is running but the phone does not.
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11-26-2016 10:45 AM
Make sure u give them your old account #.
Good luck!
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11-26-2016 10:31 AM
so @shaunmccabe and @Emmanuel it sounds like there is no way to determine what your current phone number is 😞 My fix wont help you in that situation I am afraid.
I'm sorry you are dealing with this mess.
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11-26-2016 10:18 AM
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11-26-2016 10:17 AM
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11-26-2016 10:16 AM
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11-26-2016 02:45 AM
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11-25-2016 10:57 PM
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11-25-2016 09:53 PM
I have unlocked the phone and can now access the network but I still don't have service or access to my self serve account. i attempted to retry the activation form but it gives me an "invalid SIM" error on the first page. Please assist.
Is there a list of moderators someplace?
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11-25-2016 09:22 PM
hi have you received a text msg stating that you are welcome to PM that the porting was succesful?did you check on PM site if you phone is ok for PUBLIC MOBILE , i see a lot people don't do thatthey buy a phone on kijiji or something like that and if that phone was report lose or stolen it won't work
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11-25-2016 08:42 PM
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11-25-2016 08:02 PM
I got the summary email but I also got a generic error on the final step of the activation. I can't seem to login to my self serve account with email that I registered with.
The SIM Card is recognized and says Public Mobile but when I try to text or call it just says my plan doesn't include text or calling.
I was porting from Rogers.
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11-25-2016 07:11 PM
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11-25-2016 03:36 PM
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11-25-2016 03:00 PM
ok good to know thank you
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11-25-2016 02:58 PM
You need to have an unlocked phone to use public mobile. The SIM may work and the error may not be impeeding you. Until you can put the SIM in to an unlocked phone we can't tell.
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11-25-2016 02:57 PM
Just did... apparently the phone needs to be unlocked. Would that interfere with activation?
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11-25-2016 02:52 PM
@dmarie have you tried the SIM to see if it works, despite the error message?
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11-25-2016 02:47 PM
it does, I recieved a summary of activation as well as the error message. I am porting my old number.
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11-25-2016 02:45 PM
ok, thank you.
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11-25-2016 02:44 PM
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11-25-2016 02:40 PM
put the sim card in your phone and make a call to someone with call display or send a text to someone and find out what the number is.