Need help: US Roaming won't let me buy

[thatmatt]

Hoping a mod/employee can help me here. I bought the 1GB US roaming add on but need another one ASAP but it's not showing up for me. Is there a way for someone to manually re-enable this option or to credit me back $$ if I have to buy alternate roaming amounts? I can buy the 500MB and 250 MB oones but that ends up costing $25 when it should be $15 if you were going by the $5/250MB the 1GB roaming add on gives you. I'm pretty upset as I assumed you could keep topping up 1GB while travelling or I would have just bought a T-mobile plan during my travels. Please help!!

[pakmode]

Hopefully this got straightened out for you.

I've said it before, and I'll say it again, the roaming options need to be improved by PM staff. 

[thatmatt]

Thanks for the help! Will see what they can do as I bought a 500mb plan already 😕

[srlawren]

@thatmatt unfortunately there's a limitation on the US roaming add-ons, where you cannot re-purchase the same add-on until the first one expires and removes itself from your account.  @imm1304 has given you the correct path forward, since the moderator team can manually remove your original US Roaming data add-on and purchase another one for you.  Make sure you have the funds loaded in your account already by doing a top up, if you have less than the required amount in your Available Funds balance (if memory serves me, it's $20 needed for the 1GB US Roaming add-on).

[imm1304]

Hey @thatmatt,

Send a private message to @CS_Agent right now.  Provide your public mobile number and one of the mods will help you with this.