Need a CS_agent to handle a refund

[keenan-cooper]

@CS_Agent hello I made a purchase a couple weeks ago but I cannot download the app (overseas phone linked to overseas subscriptions so can’t change App Store location). So I need a refund. I’ve already talked to chat support and they’ve said i need to tag cs_agent who will handle my request. Awaiting your response. 

 

 

[hTideGnow · Accepted solution]

hi @keenan-cooper 

CS_agent does not monitor the community here, you need to send them a proper message

You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage