Need Help

[cherry007]

Hello. I have an account in Public Mobile. but i contacted you guys to reopen (my previous phone number) the current phone number is active. so agent told me i need to have a new sim card. I bought a new sim card and agent helped me reactived my previous phone number already. work is done. and i mentioned that i only need 1 month so i can disconnected all my shopping and seller accont assissocated with the previous phone number. Today i loned in to my visa account. i saw you guys charged me 3 months already. Please help.

[BKNS27]

@cherry007 

PM is an online self-serve service so you need to login to your account and disable Subscribe to stop payment. After 90 days of nonpayment, your account will be closed, SIM will stop working and your number will be returned to the carrier you got the number from.

[hTideGnow]

hi @cherry007 you will need to ask him support agent to help and check the payment 

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Handy1]

@cherry007  This is public forum of customers like you . You ned to engage support again to verify and investigate 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437