Need Help purchased canada wide calling And when I call my voicemail it says need long distanve

[MikeB1992]

I have been with public mobile 2 years. Added money to my account and now says I need a long distance add on when I call voicemail.. 

[Rabbi]

it can take time

[MikeB1992]

I did nonreply yet

[Rabbi]

hi @MikeB1992 i also say do like @wetcoaster says 

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@wetcoaster wrote:

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@MikeB1992 wrote:

I tagged to moderator team is that right?

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@MikeB1992

I think it's more time effective to directly send them a private message.

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, PIN, phone number, problem description.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

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[wetcoaster]

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@MikeB1992 wrote:

I tagged to moderator team is that right?

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@MikeB1992

I think it's more time effective to directly send them a private message.

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, PIN, phone number, problem description.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

[MikeB1992]

No long distance calling works not even my own number

[MikeB1992]

I tagged to moderator team is that right?

[PJC]

Did you try dialing your own phone number with a 1 in front? For example, 1647xxxxxx?

Does calling other numbers work?

[Rabbi]

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@MikeB1992 wrote:

I did and it said the same thing. 

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ok 

than its a other prablom

its very good what you do to cantact a mod

[MikeB1992]

I have PM a moderator. And yes I topped my plan up today and it must have messed up because it says in my plan details that I have unlimited canada wide and yet I cant call out long distance

[MikeB1992]

I did and it said the same thing. 

[AlexOfAnders]

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@MikeB1992 wrote:

In my account online it says I have unlimited canada wide calling. Ive been with PM for 2 years and I always have had the same plan. Topped up my plan today and BAM no calling 

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Does this mean that it's not so much voicemail but that you don't have calling or access to voicemail? Sounds like there must have been a hiccup in your payment or something with your account that likely only the moderators can resolve. Have you sent a private message to them? Include your PM number and some account details or your PIN so they can authorize you right away.

[Rabbi]

hi @MikeB1992 try dail your number lets see if its will work

[MikeB1992]

In my account online it says I have unlimited canada wide calling. Ive been with PM for 2 years and I always have had the same plan. Topped up my plan today and BAM no calling 

[Rabbi]

@MikeB1992 try to call your voicemale not by dailing 1 or voicemale

try to dail your phone number from your phonei think its will work

if yes i will goude you how to set it up good

[AlexOfAnders]

It's strange that this happened when you purchased canada wide calling as it sounds like sometimes the issue is the voicemail number programmed into your phone as PM has some regional ones from what I can gather on searching for your issue

https://productioncommunity.publicmobile.ca/t5/Discussions/Voicemail-Issues/m-p/194682#M57480

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Voicemail/m-p/187713#M34262

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/access-voice-mail-out-of-home...

Hope these help!