cancel
Showing results for 
Search instead for 
Did you mean: 

Need Download SM

tqlam
Great Citizen / Super Citoyen

when ppl sent me message, I need to download it before view the msg contents.  Does anyone here know why?   I didn't have to do this when I was with Wind on the same phone.

8 REPLIES 8

mimmo
Retired Oracle / Oracle Retraité

This is likely not a PM issue as my iPhone sends/receives photos without  a separate download. When I was using Fongo for messaging outgoing pictures messages went as a downloadable link. So, perhaps it's an issue with sender and not you. If you want to experiment send me a private message with your phone number.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

zhadj030
Mayor / Maire
I am not personally bothered with it. It never happened with wind before as well but now on PM when receiving an MMS it asks you to download it and it doesn't do it automatically. I am using a Galaxy S5

TheOldVR
Deputy Mayor / Adjoint au Maire

 

Oops - my bad, like the whole world replied while I was typing.

 

So - what they all said ^^^^^^^ + below.

 

-------

 

Could you provide more details please?

 

Type of phone, type of message/attachement, has it ever worked on PM, etc.?

 

Thanks!

Acekiller
Deputy Mayor / Adjoint au Maire

sometimes it happens when you go in and out of coverage area, i would reboot the phone and see if the problem persist, then i would reset the APN settings.

tqlam
Great Citizen / Super Citoyen

Hi, it's SMS.  my phone is ASUS zenfone 2 and I use the default message app with default settings.   As said, I use the same before switched from Wind and didn't see the same issue.

CalvinW
Deputy Mayor / Adjoint au Maire

@tqlam This shouldn't occur for regular text messages, but it may occur for picture messages. Try checking the settings on your messaging app. Try clearing the cache of the messaging app as well to see if it helps.

mimmo
Retired Oracle / Oracle Retraité

Hi what phone are you using?  are you talikng about picture messagesMMS ? or just sms?   in your title you wrote SM (not familiar with that term)  also have you switced messaging apps?

Need Help? Let's chat.