[NEW] Important Update Regarding Recent Account Notifications

[Ck_PM]

Hello Community,

Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused.

To validate your account status, please log in to My Account. Impacted customers will receive direct communication from us with any updates. 

We are investigating this matter to prevent such errors in the future, thank you for your understanding and patience. 

- The Public Mobile Team

[golfball]

While we're on the subject, another notification that similarly causes confusion is when someone who has roaming plan connects to a US cell tower and gets a text telling them that they must purchase a roaming add-on. This text can happen an unlimited number of times and can cause worry and frustration.

The message should be updated to address the possibility of someone having roaming included or to be more selective about who receives it.

[Jeraman]

I got the exact same happen to me. My account interface does not show status of account (active or on hold). Not option to update payment info without immediately processing a payment. This is confusing and frustrating.

[Filbert]

Thanks for Community notice. I received one of these messages yesterday (January 29). I checked my Public Mobile account: credit card info was in order; payment processed 2 days earlier (January 27). I checked my credit card account: payment made to Public Mobile January 27. I contacted Public Mobile Customer Service. They replied "Thank you ... for securing your account" without explaining what I had done to secure the account.

[slusagm]

thanks for the post.  I got it from one of my accounts, too.  I checked community and saw many reported same thing so I knew it must be a glitch. 

[will13am]

I received one of these errant messages yesterday as I was using the phone.  The heart rate went up ever so slightly.