N/A Email and forgot password?

[6002]

[FIXED]
I forgot my password after not logging in for a long time and then I go to make a new password and i get this message.
"We have sent you an email that will outline how you can change your login and password.

Return to Login"
However I do not get a new email I refresh my email and even close my browser, turn on a vpn and try more however I do not see the email. I want to get a new password so i can log in to get the gift.
Any fixes please?

[Triguy · Accepted solution]

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon:

https://www.publicmobile.ca/en/bc/get-help -> on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"

[6002]

I Found a fix, Thank you for all who were going to help!