My service is down

[Ricardothomas]

Hi

I became a public mobile customer in November and i was told I would get my second month free renewal.

December came and I got the text that my renewal was successful, but today my service was suspended. 

[popping]

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@Ricardothomas wrote:

Hi

I became a public mobile customer in November and i was told I would get my second month free renewal.

December came and I got the text that my renewal was successful, but today my service was suspended. 

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Login to your self-serve account and check the payment history to determine whether PM credit your second month before your first renewal.  

If not, create a moderator support ticket for help using the Chat button at the bottom right corner of this page.

[NeoAnderson]

Log in to your account and check your balance etc and if you still have problems, contact a moderator.

[hairbag1]

If your phones features are still working..ignore the Suspended message.

When is your renewal due to happen ?

[JK8]

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@Ricardothomas wrote:

Hi

I became a public mobile customer in November and i was told I would get my second month free renewal.

December came and I got the text that my renewal was successful, but today my service was suspended. 

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Try rebooting your phone.

Try putting your phone in lost/stolen mode in self service and then take it off.

Take out sim card and put back in.

If still problems contact a moderator:

Send a private message to the Moderators by clicking here.