My service has been cancelled. Autoplay not taken

[Staliger]

@Bengoo Sometimes Autopay fails. That's why it's better to still do a manual payment even with enabled Autopay.

[gblackma]

@Bengoo, were you on one of the 90 day plan? Or a 30 day one? If you are on a 30 day one,  

You may reactivate a suspended account online or by calling 611.
Via your account online
1. If you have already registered, or will first register, a credit card, go to step 2. OR deposit a voucher for at least your plan cost and go to step 3.
2. Go to the payment tab, select single payment and  amount due.
3. Select the reactivate account button.
4. Restart your phone.
or You can also use 611 to make your payment.:
1. press 1 to make payment
2. press 2 credit card ( or 1 voucher)
3. press 1 amount due.
4. Restart your phone.

Let us know if it works. Thanks

If on a 90 day one, then you have to contact a moderator directly and try to get it reinstated. Use this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437. Keep an eye on the envelope top right of your screen.  The mods answer will show up there. You can also enable email notification to receive a private message notification in your email INBOX.
My settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

[geopublic]

@Bengoo  Your service hasn't been cancelled it just got suspended because Auto Pay failed. Access your selfserve account and click on the re-activate button. If that doesn't work then you will need to purchase a voucher to get your plan going again.

[Triguy]

You could make a manual payment.  Or you could purchase a voucher and call 611 to make a payment.  You can also use recharge.com.