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My plan did not renew

Children40
Great Neighbour / Super Voisin

This is not the first time my plan didn’t renew and it’s super inconvenient and frustrating! 
I need my phone to get back to working ASAP! 

1 REPLY 1

hTideGnow
Mayor / Maire

hi @Children40 

you were not the only one with the Autopay problem in the last 2 days

Try login My Account first, check and see if there is a Pay and Resume service now button? click on it 

if the button is not there, go to Payment, Manage Subscription and toggle off Subscribed.  Then logout My Account.  Wait 5 mins and login again, go back to the same page to toggle on Subscribed and it should renew 

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