My pin number

[botz]

My 12 digits pin number won't work when I load my account!

[softech]

@botz 

voucher pin number?  where you bought it and when you bought?  Vouchers from some places have a 24 hours wait time.  if you waited over 24 hours, ask support to confirm

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

[botz]

need help pretty badly