05-18-2023
09:09 PM
- last edited on
05-20-2023
11:45 AM
by
Dunkman
05-18-2023 09:25 PM
HI @Royale_pinas you can reset PIN on My Account but the site is now down,
if you want to reset it quicker, maybe message support
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
05-18-2023 09:21 PM
The security PIN is something you created while activating your SIM card.
You can login to your account then go to the Profile section and change it to a PIN you can remember and keep a record.
05-18-2023 09:19 PM
Just a heads up...the community is all customers. We don't have access to your account but can offer help if needed.
05-18-2023 09:12 PM
@Royale_pinas you can login to My Account and reset it. (But My Account is currently down and need to wait for it to come back up before you can do it)
Log in to My Account, go to Profile page, and you can change it there
https://selfserve.publicmobile.ca/en/account/my-profile/edit/security-information